Remote Support
Your technician is just one click away
Download our remote support tool and let the Costa Networks team help you from anywhere, securely and under your control.
Remote Support Tool
No permanent installation · No registration · No passwords
Windows
Download and run the installer. The wizard configures everything automatically.
Download for WindowsCostaNetworks-SoporteRemoto.exe · ~24 MB
macOS
Follow the step-by-step installation guide from the section below.
How does it work?
- 1
Download and run
Click 'Download for Windows' and open the .exe file. If Windows shows a security warning, click 'More info' and then 'Run anyway'.
- 2
Follow the wizard
A wizard will automatically configure RustDesk with our server. Click ''Finish''.
- 3
Share your ID
RustDesk will show your ID number. Tell it to the Costa Networks technician by phone or chat.
- 4
Accept and close whenever you want
Accept the connection when prompted. Close RustDesk at any time to disconnect instantly.
Your privacy, our priority
We use RustDesk, open-source software, with our own infrastructure. No third parties, no surprises.
No stored passwords or data
We don't store any access data. Each session generates a unique temporary code.
Fully visible connection
You can see at all times what the technician is doing on your computer.
Only with your permission
The connection is only established when you expressly accept the request.
GDPR Compliance
We operate in accordance with the EU General Data Protection Regulation.
Open-source software
We use RustDesk, a publicly audited open-source project. No backdoors.
No permanent installation
The tool leaves no traces on your system. Close it and it's gone.
Legal commitment
Costa Networks commits to using this tool exclusively for providing authorized technical assistance. We do not perform any unauthorized actions, we do not access personal files without explicit permission, and we do not use remote access for any illicit purpose. Usage is logged in our internal audit systems in accordance with current regulations.